Complaints Procedure

If you feel aggrieved or dissatisfied, please let us know as soon as possible. This will help us to continually improve our service to you.
How to make a complaint:

1. If you arranged your policy cover through an intermediary or broker, then you should, in the first instance direct your complaint to them. If the complaint is not resolved to your satisfaction you can contact Thomond Underwriting at:

ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080

2. If you are an intermediary or broker you should contact us on the number above.

3. If your complaint is about a Claim, contact us on the number above or email: claimsatthomonddotie

If, after following the above procedure your complaint has not been resolved to your satisfaction you should write to:

John O’Driscoll (Managing Director), Thomond Underwriting Ltd, 63 Fitzwilliam Square, Dublin 2

Telephone:
ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080
Fax: +(44) 845 0529348
Web: www.thomondunderwriting.ie

If you are still dissatisfied, you may also have the right to refer your complaint to:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
Ireland
D02 VH29
Tel: +(353) 1 567 7000
E-mail: infoatfspodotie  (infoatfspodotie)  

Or

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
United Kingdom
Tel: +44 20 7964 0500 (from outside the UK)
Tel: 0800 023 4567 (from inside the UK)
Fax: +44 20 7964 1001
Website: www.financial-ombudsman.org.uk

 

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