Complaints Procedure

If you feel aggrieved or dissatisfied, please let us know as soon as possible. This will help us to continually improve our service to you.
How to make a complaint:

1. If you arranged your policy cover through an intermediary or broker, then you should, in the first instance direct your complaint to them. If the complaint is not resolved to your satisfaction you can contact Thomond Underwriting at:

ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080

2. If you are an intermediary or broker you should contact us on the number above.

3. If your complaint is about a Claim, contact us on the number above or email: claimsatthomonddotie

If, after following the above procedure your complaint has not been resolved to your satisfaction you should write to:

John O’Driscoll (Managing Director), Thomond Underwriting Ltd, 63 Fitzwilliam Square, Dublin 2

Telephone:
ROI: +(353) 1 662 9282
NI: +(44) 28 66 321080
Fax: +(44) 845 0529348
Web: www.thomondunderwriting.ie

If you are still dissatisfied, you may also have the right to refer your complaint to:

Irish Insurance Federation’s Information Service
39 Molesworth Street
Dublin 2
Tel: +(353) 1 676 1914
Fax: +(353) 1 676 1943
Email: fedatiifdotie

Or

Financial Services Ombudsman
3rd Floor, Lincoln House
Lincoln Place
Dublin 2
Ireland
Tel: +(353) 1 6 620 899
Fax: +(353) 1 6 620 890
E-mail: enquiriesatfinancialombudsmandotie

In the event you remain dissatisfied with your W/R/B Underwriting or Argenta insurance product, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s:

Complaints
Lloyd’s
One Lime Street
London
EC3M 7HA

Tel: 020 7327 5693
Fax: 020 7327 5225
E-mail: complaints@lloyd’s.com

 

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (details as above).

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